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Live Support

Offline Support Requests

On-Site Support

Self-Help Support

Downloads
 
 
 

Our Support Programs are designed to ensure that our clients  have high solution availability along with the ongoing benefits generated via our innovations and add on utilities.

In an effort to provide the best support and after sales customer care services possible, we have a whole department looking after your needs and demands. As per your need and convenience, choose from any of our multiple support options.

Live Support
Live support from our customer helpdesk is provided by our support exports via phone or live chat.

Our courteous and highly trained staff is on hand to assist you with anything in a quick and friendly manner. Live helpdesk support is available between 1000 to 1800 hours (10 a.m. to 6 p.m. IST) from Monday through Saturday.

Please !   Before You Call
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Requires Yahoo Chat ID
Yahoo Chat Id: chivalrysystems@yahoo.com
We intend to move to a 24x7 live Helpdesk support capability soon
 
Offline Support Requests (E-Mail)
Off-line support is available on a 24x7 basis, please click to raise a ticket by filling up the user-friendly form or mail us directly at support@chivalrysystems.com. Most of the queries are answered within 24 hours.

On-Site Support
We have dedicated team for on-site support. A support personnel will attempt to diagnose your technical issue(s) by phone or email and provide you with the estimated arrival time of technical personnel.

Our on-site support system is functional in a manner that we wish you to operate in continuity with minuscule probability of technical failure and/or downtime.

Please call / email to contact our support personnel
Call.: +91 11 65877456   or    Email.: support@chivalrysystems.com

Self-Help Support
There are many questions that get asked often. Please go through our easy to understand self-help section containing knowledgebase library and FAQs before contacting us directly.
Downloads
We suggest users to visit this frequently updated section regularly to view downloads (grouped by products) for softwares, add on’s and related brochures.